The CX Blog

Rounding Out the Customer Experience

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Wikis: good ideas for adoption

June 26th, 2009 · 2 Comments

My e-colleague nkilkenny at Design for Learning has a very nice post (Using Wikis to Teach Writing) worth taking a few minutes to read. Her understanding of how to get newbies into a wiki and using it is fabulous and helpful. Basicially she lays out an exercise where they are allowed to access, [...]

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When and where to use which Web 2.0 application

January 1st, 2008 · No Comments

An overview of Larry Sanger’s talk at Outsell’s Go! conference has been around a few months, but I just ran across it on the Digital Universe site in the Blog link.  In this discussion, he cogently identifies what in the biz focused web 2.0 universe goes where…ie, what to do with blogs vs. forums, etc.  [...]

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Tags: commmunity of practice · community of users · customer blogs · enterprise 2.0 · web 2.0