The CX Blog

Rounding Out the Customer Experience

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Social Media Consulting, Biz Cards and the clash of worlds

December 12th, 2008 · 5 Comments

Many of us jumped into blogging, facebook, and other apps some time ago and joined up with friends–it was a social thing. Slowly, the use of these apps started to include professional acquaintances and connections as well. It was easy in the moment to just connect up through your most used channels–your blog(s), your facebook account, what have you. Twitter came along and the same thing happened–started out social and took on more professional connections as you went along.

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Tags: corporate culture change · evolution of knowledge

Notes re Razorfish Report: FEED

November 7th, 2008 · No Comments

Razorfish recently released their 2008 report Feed on the Consumer Experience. It’s really quite alot of information, and good stuff too, with plenty of great graphics; I ended up reading it in the pdf form, though, because the browser experience wasn’t so good.  I’ve been making my way through it and thought I’d share some [...]

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Tags: Uncategorized