The CX Blog

Rounding Out the Customer Experience

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Here I go again, bashing Apple. But I love Apple, really I do!

April 15th, 2009 · 2 Comments

You always hurt the one you love. That seems to be the case with me. For the most part, I love Apple. I’m not a blind fanatic, I just think they do what they do better than just about anyone out there and I love the user experience–again and again and again. But, iTunes, iTunes, iTunes. What a pain you are.

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Dear Apple: How to quash an impulse buy

February 24th, 2009 · 1 Comment

The other day, after hearing a particularly lovely piece by Sounds from the Ground on SOMA FM, (I’m a tshirt wearing, cash paying fan of Soma!) I went right over to iTunes, searched and purchased the album. I couldn’t wait to put the whole album on my shuffle, it was the perfect rhythm for running and palpably improved my mood–I already love Sounds from the Ground, so I was tickled.

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