The CX Blog

My e-colleague nkilkenny at Design for Learning has a very nice post (Using Wikis to Teach Writing) worth taking a few minutes to read. Her understanding of how to get newbies into a wiki and using it is fabulous and helpful. Basicially she lays out an exercise where they are allowed to access, [...]

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For the past few years, the discussion around how to integrate Web 2.0 technologies into enterprise KM has been hot and heavy. Sides have been taken, lines drawn. A lot of this came out of knee jerk reactions to a disruptive new technology–wikis, google-type search, folksonomies (is anyone using that term anymore?) etc.

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Ethnography is cool; don’t be afraid of ethnography just because it sounds scary. At its base, it lines up well with what a lot of seasoned professionals know: you learn the best lessons fastest by going straight to the source. Typically this source has been customers, and largely been marketing and product dev [...]

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