The CX Blog

Here are the Top Dogs for social networking in 2008, referencing Tech Crunch article:

[Read more →]

Many of us jumped into blogging, facebook, and other apps some time ago and joined up with friends–it was a social thing. Slowly, the use of these apps started to include professional acquaintances and connections as well. It was easy in the moment to just connect up through your most used channels–your blog(s), your facebook account, what have you. Twitter came along and the same thing happened–started out social and took on more professional connections as you went along.

[Read more →]

A quick round up of a few conversations happening out there re Customer Experience, Service and support issues…

[Read more →]