Ethnography is cool; don’t be afraid of ethnography just because it sounds scary. At its base, it lines up well with what a lot of seasoned professionals know: you learn the best lessons fastest by going straight to the source. Typically this source has been customers, and largely been marketing and product dev [...]
Fear Not Customer Experience Ethnography
October 20th, 2008 · No Comments
Tags: Uncategorized · corporate culture change · customers are talking · effective online customer tools
