The CX Blog

Rounding Out the Customer Experience

The CX Blog header image 4

At this dark time of year: Customer Service as spiritual practice?

December 8th, 2008 · No Comments

Customer Service as Spiritual Practice?

Hmmm–I have to admit, this post on The Customer is Always Right made me a tad nervous. As Maria Palma, the author, notes, the issue may make lots of people nervous as spirituality is so often conflated with religion and such. But she’s quick to note: she’s talking about connections between humans, about helping, and adding value to someone’s day.

[Read more →]

Tags: Uncategorized

Voice of the Customer, Magic and Mindshare

November 6th, 2008 · No Comments

Oh the Voice of the Customer. How and when to get it, and what to do with it once you have it…that’s the question.

[Read more →]

Tags: Uncategorized