The CX Blog

I get these questions sometimes from Boomer bosses who are starting to feel a little twitchy about twitter and the likes. Reminds me of the generation-appropriate reference to Bob Dylan’s Ballad of a Thin Man:

[Read more →]

The title of a recent post caught my eye as I was perusing the aisles of blogs on Alltop.com. The Mummy, the Tart, and the Mystery Station was the name, and it was a post on the Wells Fargo blog. Ruh?

[Read more →]