The CX Blog

For the past few years, the discussion around how to integrate Web 2.0 technologies into enterprise KM has been hot and heavy. Sides have been taken, lines drawn. A lot of this came out of knee jerk reactions to a disruptive new technology–wikis, google-type search, folksonomies (is anyone using that term anymore?) etc.

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Here’s an interesting webinar entitled “Tribalization of Business,” put on by Deloitte, Beeline and sncr.org. Tribes are all the rage these days, with lots of reason.  It’s a great way to think about groups and group dynamics and uses key information from Tipping Point to help companies begin to think about positive change in their [...]

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