The CX Blog

Rounding Out the Customer Experience

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Entries from February 2009

Dear Apple: How to quash an impulse buy

February 24th, 2009 · 1 Comment

The other day, after hearing a particularly lovely piece by Sounds from the Ground on SOMA FM, (I’m a tshirt wearing, cash paying fan of Soma!) I went right over to iTunes, searched and purchased the album. I couldn’t wait to put the whole album on my shuffle, it was the perfect rhythm for running and palpably improved my mood–I already love Sounds from the Ground, so I was tickled.

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Where to go: the reluctantly curious exec does Social Media

February 13th, 2009 · No Comments

I get these questions sometimes from Boomer bosses who are starting to feel a little twitchy about twitter and the likes. Reminds me of the generation-appropriate reference to Bob Dylan’s Ballad of a Thin Man:

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What my twitter gang is all about

February 2nd, 2009 · 2 Comments

There’s a cool new tool out there that allows you, via a tag cloud, to see what your twitter gang is all about…that is, those who follow you. It draws from their bios and shows commonalities. Very interesting….
Just go to http://Twittersheep.com and try it out.

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Evolving KM and some simple lessons

February 2nd, 2009 · No Comments

For the past few years, the discussion around how to integrate Web 2.0 technologies into enterprise KM has been hot and heavy. Sides have been taken, lines drawn. A lot of this came out of knee jerk reactions to a disruptive new technology–wikis, google-type search, folksonomies (is anyone using that term anymore?) etc.

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