The CX Blog

Recently Interactive Insights Group blogged about selling social media to skeptics, luddites, etc–great post, check it out.

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Salesforce is so busy being cool, it’s hard to keep up with them. Their platform Force.com interfaces with Facebook, Google, and Amazon and allows users like Neil Young to build a site that will track all kinds of info for them. Tres cool.

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Here are the Top Dogs for social networking in 2008, referencing Tech Crunch article:

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I love this first line, from a post in Fast Company entitled How Do You Scale Customer Service by Valerie Maltoni:

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Before one more thing, I want to say Thanks, Clearwire. There may still be a few problems with my service, but you have bent over backwards trying to make things right, and for that, you win my loyalty, if not affection

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So who’s using Twitter?

JetBlue is, and it’s pretty fun, too! They are doing a good job of combining customer care and direct response with newsy sorts of things, tips and tricks:

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