With the proliferation of web based applications to enable contextual networking, it’s easy to think blogging is a thing of the past already…and really, it hasn’t been around that long. It’s even easier to think of blogging as so-15-minutes-ago when it’s being picked up so broadly inside of corporations and outside, not to mention the [...]
Entries from October 2007
Corporate Blogging: here to stay
October 26th, 2007 · 1 Comment
Tags: company blogs · corporate blogs · listen to your customers · the voice of the company
Cultcha–it’s not the software, it’s the people
October 15th, 2007 · No Comments
Good article by Bill Roberts in CIO two weeks back, and the first line says it all:
New tools can help, but collaboration is still about culture.
Roberts looks at a number of companies that are trying to introduce more collaborative tools such as wikis and blogs, who’s finding the process a success and who’s not and [...]
Tags: commmunity of practice · community of users · corporate culture change · enterprise 2.0 · evolution of knowledge · how knowledge evolves · knowledge sharing facilitation · wiki
Call to action: Can companies listen better
October 9th, 2007 · No Comments
Most customers, if they care at all about the product or service they’ve purchased from you, have at least one good idea to share with you about how things could be better.
Tags: Apple customer support · community of users · corporate blogs · customer blogs · customers are talking · effective online customer tools · listen to your customers · voice of customer
