The CX Blog

The Annoyed Librarian (aka AL) is a wicked funny blog covering the amazing array of collegiate activities, special emphasis on library inanities. Her recent post, A Librarian’s Anti-2.0 Manifesto, is especially caustic…and entertaining.
Her complaint (rant?) centers around an article in American Librarian, the other AL, entitled Librarian’s 2.0 Manifesto. Can’t link to the [...]

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There are three things a company blog has to nail in order to be successful.
One: have a real, live personality. Without the sense that there is a flesh and blood human behind the words, one who could read and enter the proof-of-humanity code on the Digg site, the blog becomes nothing more than another [...]

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A while back (thanks for the tip, Bri), Ask the Wizard posted an article about his recent experience flying with an airline that-oddly enough–was delayed, and a hotel that was excellent. The airline touts its customer focus at every opportunity–in advertisements, on its website, on the tickets themselves. The hotel, conversely, makes no mention [...]

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According to a recent Forrester study, 79% of all companies with a website channel fail to make their page text legible–either because of font size or type, background color, competing graphics or what have you. That failure leads to a significantly higher customer abandon rate.
Another common problem with websites is security. The highest [...]

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I wanted to point out a post by Renee Fox on Awareness’s site–it is so spot-on as to become a golden rule.  Renee, can I use the tag line, “The architecture of participation is baked into the architecture of the software” in my sig block?
It’s a mistake to think Web 2.0 is all [...]

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When I first worked at Amazon a long time ago, in the high heady days of the bubble, we were all housed in one building on 1st ave near skid row in Seattle.  It was a great time to be there, even if the neighborhood was a little sketchy.  One of the best aspects of [...]

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Irving Wladawsky wrote recently about his work at the Design London center, which is a think tank for innovative creation:
In early June, Imperial College and the Royal College of Art announced the creation of a new center - Design-London - to bring together the disciplines of design, engineering, technology and business to address jointly the [...]

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I found this little quiz on Nkilkenny’s blog; she found it on LearnLearnLearn’s site and she found it on Penelope Trunk’s site. It’s fun–for the full article, check Penelope Trunk’s site. I’m clearly well outside my boomer standards with a score of 15–no wonder people don’t know what I’m talking about at parties.
There’s [...]

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There’s an intriguing article in the current issue of Knowledge Management for Development Journal entitled Stealth Transformation: Case Study of the  Introduciton of a Wiki to the UN, by Anna and Mikel Maron.
The UN didn’t want a wiki, but he specific group she was working with did want one.  They just had no idea what [...]

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