The CX Blog

Just ran across the new feature on LinkedIn that allows you to ask questions of the whole LinkedIn network, potentially opening you up to a world of information and experience. Of course, you may be opening the door to possible contracts or even employment offers, but you may just be expanding your existing network [...]

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Radar Networks is a San Francisco based company that is about to launch its beta product, an intelligent web service based on Semantic Web principles.
There’s an article in Wednesday’s Business Week mag about the Semantic Web, comparing the EU and US approaches to innovation, EU favoring a top-down somewhat lumbering approach that leaves most innovations [...]

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Is it an application?  Is it a set of tools?  Is it a frame of mind?  Is it, finally, a combo of all that, evolving, remixing and coming up with new stuff before the old is even really understood?
Web 2.0 is–at least IMHO–at its core a result. It’s a result of the Open Source movement [...]

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Andy McAfee was tickled when he found out the term he’d coined, “Enterprise 2.0″ had made its way into Wikipedia.  But things went south from there: a wikipedian nominated enterprise 2.0 for deletion, claiming it was a dubious neologism.
The case made its way all the way to the high court of wikipedians, allowing McAfee to [...]

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According to this story in the Financial Times, venture capital is pouring into web 2.0 technologies–more invested in a three month period than any quarter since 2001.  Google’s purchase of YouTube last year has brought a lot of attention to the browser based movement.
The great news is that if this trend continues, we should see [...]

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Recall KMNow’s prediction that the next new thing wll be a mashup for the various KM and CM tools an enterprise might use, a skin over everything so the end user doesn’t really ever feel the “behind-the-curtain” reality of mis-matched channels and applications–magic! It just works.
Over at Really Strategies Blog, there’s a very cogent [...]

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Nkilkenny has some good thoughts about business blogging, and blogging in general on her latest post.  Solid stuff about voice of the contributor, the all-important genuine-ness of the contributor.  But there’s one idea I have to question: keep your comments about internal issues internal, ie, don’t air your dirty laundry publicly.
Sort of.  I mean, I [...]

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Here’s an excellent video that captures the experience of web 2.0 from all angles. It was created by a group of students at the Kansas State U and is clever as hell. Take 4 minutes and enjoy!

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Does the future belong to librarians? Is Library Sciences the new geek magnet? Rohit at Influential Marketing Blog seems to think so. He points to a burgeoning generation of librarians that are blogging, using wikis, and involved in all kinds of social media and don’t find any of it new or threatening…in [...]

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If you’ve not been following Change This, then they’ve got a treat in store for you.   Change This is an irregularly and irreverently published collection of essays from experts and regular people on a variety of topics, lots of them including service and customer experience issues.  It’s been around for several years and has a [...]

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