The CX Blog

Yesterday I posted some links on the number of companies that are adopting blogs and wikis into their workspace–it’s an impressive name and number list and the interesting thing is: it’s out of date.  So you know more than a mere 40% of Fortune 500 companies are using web 2.0 technologies.
That said, I came across [...]

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I’ve come across two interesting wikis in the last week that compile the number of high profile companies that are using wikis and blog.
The first was started by Ross Mayfield at SocialText and appears to have a launch date of Oct 06, and is still, apparently, being edited/updated.  Find it here.
The other is more specifically [...]

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Last year during the process of implementing the first wiki in a large computer manufacturing company in Texas, I held Motorola up as an example of a company that “gets it” regarding the way people are gathering and sharing information now in a post-google world.
IntranetBlog posts a compelling article documenting Motorola’s exponentially growing reliance and [...]

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Here’s a blog with intelligent, useful feedback on a recently purchased Nokia N75–I wonder if Nokia is listening.  The post received two comments back with agreement on the difficult UI and knowledge base information.
Nokia should be harvesting and using this information:

for the short term, online FAQs, trouble-shooting, agent assists
for the long term, future product launches, [...]

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The other day, I read a review of David Weinberger “Everything is Miscellaneous” at Morville’s Semantic Studio–very interesting discussion of old style taxonomies, folksonomies and ontologies where Morville holds the line that organization still counts, while Weinberger is eager to see the power of findability in a Web 2.0 world given to the user exclusively. [...]

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I’ve been reading

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I read an interesting article on the SMB.com blog today, by Jeff Kelly, regarding the relative cluelessness of IT teams when it comes to Web 2.0 technologies such as wikis, blogs, RSS, tagging, etc.
Not surprisingly, the employees of these same companies are taking it upon themselves to adopt these technologies, often under the radar, because [...]

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Often when I work with clients, I’m amazed at the web 1.0 approach to their intranet–static information handed out from some remote team in headquarters, lacking  input from the users who have the most to say, no tagging, no rss feeds… It makes one yearn for some disaster that would render useless their existing [...]

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Say you had a superstar out in the wilds of your tiny site in Edmonton, Canada. Nobody in the company gives much thought to the tiny office in Edmonton, other than they do okay, no fire alarms, and well, what else is there to think about?
But there’s this one tech support agent out there [...]

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I’m not much of a fan of the medical industry, but I am a fan of the smart things they’ve got going at Group Health Coop in Seattle–and I’m not the only one, it seems.
Setting up my annual physical a couple of weekends ago, I used Group Health Coop’s online appt schedule. I was [...]

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