I’m not much of a fan of the medical industry, but I am a fan of the smart things they’ve got going at Group Health Coop in Seattle–and I’m not the only one, it seems.
Setting up my annual physical a couple of weekends ago, I used Group Health Coop’s online appt schedule. I was [...]
Entries Tagged as 'Online Health Self-Service'
Group Health Coop and its online KB and self-serve tools
June 4th, 2007 · No Comments
Tags: Group Health Cooperative · Online Health Self-Service · community of users · content management · effective online customer tools · knowledge management · voice of customer
