The CX Blog

Cone, Inc releases a study on social media use in America.

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I’ve recently signed on as a full time employee of a small start-up, ending a 6 year consulting practice. There were many aspects of the company and product that were compelling for me, but also intriguing was the idea of being part of a remote workforce.
The company has team members in New York, Seattle, [...]

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Ever since Web 2.0 took hold following the dot.com bubble burst, followed by Enterprise 2.0 when it was coined by Harvard prof McAfee, seems like every industry is learning to fold the 2.0 promise into its thinking. While the 2.0 moniker might be tiresome, the trend is good. It means companies and sectors [...]

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Good article by Bill Roberts in CIO two weeks back, and the first line says it all:
New tools can help, but collaboration is still about culture.
Roberts looks at a number of companies that are trying to introduce more collaborative tools such as wikis and blogs, who’s finding the process a success and who’s not and [...]

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Elsua comments on an article from the BBC entitled Facebook “costs businesses dear.” His point is that the people doing the study are looking at the wrong thing–social networking tools–instead of looking at the big waste of time for most knowledge workers: finding useful, relevant information in internal databases.
Here, here!
I would add to this [...]

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When wikis were first making headlines a while ago, I saw them as the golden promise: the answer to real knowledge transfer among far flung teams that most KM systems just couldn’t touch.  I still think wikis are amazing and offer that elusive collaborative networking possibility that’s missing in other applications.  In my mind, global [...]

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When I first worked at Amazon a long time ago, in the high heady days of the bubble, we were all housed in one building on 1st ave near skid row in Seattle.  It was a great time to be there, even if the neighborhood was a little sketchy.  One of the best aspects of [...]

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There’s an intriguing article in the current issue of Knowledge Management for Development Journal entitled Stealth Transformation: Case Study of the  Introduciton of a Wiki to the UN, by Anna and Mikel Maron.
The UN didn’t want a wiki, but he specific group she was working with did want one.  They just had no idea what [...]

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Just ran across the new feature on LinkedIn that allows you to ask questions of the whole LinkedIn network, potentially opening you up to a world of information and experience. Of course, you may be opening the door to possible contracts or even employment offers, but you may just be expanding your existing network [...]

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Radar Networks is a San Francisco based company that is about to launch its beta product, an intelligent web service based on Semantic Web principles.
There’s an article in Wednesday’s Business Week mag about the Semantic Web, comparing the EU and US approaches to innovation, EU favoring a top-down somewhat lumbering approach that leaves most innovations [...]

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