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I’ve recently signed on as a full time employee of a small start-up, ending a 6 year consulting practice. There were many aspects of the company and product that were compelling for me, but also intriguing was the idea of being part of a remote workforce.
The company has team members in New York, Seattle, [...]

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When wikis were first making headlines a while ago, I saw them as the golden promise: the answer to real knowledge transfer among far flung teams that most KM systems just couldn’t touch.  I still think wikis are amazing and offer that elusive collaborative networking possibility that’s missing in other applications.  In my mind, global [...]

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The Annoyed Librarian (aka AL) is a wicked funny blog covering the amazing array of collegiate activities, special emphasis on library inanities. Her recent post, A Librarian’s Anti-2.0 Manifesto, is especially caustic…and entertaining.
Her complaint (rant?) centers around an article in American Librarian, the other AL, entitled Librarian’s 2.0 Manifesto. Can’t link to the [...]

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There’s an intriguing article in the current issue of Knowledge Management for Development Journal entitled Stealth Transformation: Case Study of the  Introduciton of a Wiki to the UN, by Anna and Mikel Maron.
The UN didn’t want a wiki, but he specific group she was working with did want one.  They just had no idea what [...]

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Andy McAfee was tickled when he found out the term he’d coined, “Enterprise 2.0″ had made its way into Wikipedia.  But things went south from there: a wikipedian nominated enterprise 2.0 for deletion, claiming it was a dubious neologism.
The case made its way all the way to the high court of wikipedians, allowing McAfee to [...]

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Recall KMNow’s prediction that the next new thing wll be a mashup for the various KM and CM tools an enterprise might use, a skin over everything so the end user doesn’t really ever feel the “behind-the-curtain” reality of mis-matched channels and applications–magic! It just works.
Over at Really Strategies Blog, there’s a very cogent [...]

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If you’ve not been following Change This, then they’ve got a treat in store for you.   Change This is an irregularly and irreverently published collection of essays from experts and regular people on a variety of topics, lots of them including service and customer experience issues.  It’s been around for several years and has a [...]

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A post by Helen Day over at Intranet Benchmarking is interesting–she recently went to a KM, CM, IM conference in London and was a little bemused that more people attended the KM seminars than the CM.  Her reasons?
I’d come round to thinking that KM was a bit old hat.  I’d thought it was a term [...]

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We are dynamic iterative contextual searchers.  No matter how you slice it, that’s what we humans are.  It’s how we shop, it’s how we surf, it’s how most of us organize our lives.
We look for what we think we want, only to find our original ideas about what we want changing as we find more [...]

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How we search for what we want–that’s the big question inside and outside of companies.  For customers, they don’t want to know how the technical writer thinks of the bluetooth enabling technology on their laptop works, they want to know about Bluetooth as it relates to their needs right now-even if they don’t exactly know [...]

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