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Library Journal has an interesting review of social knowledge sharing tools in a recent article entitled 2.0 for Readers. The article focuses on the “RA,” or Reader’s Advisory services which include reader and library staff notes, reviews and overviews of books in the stacks, making the information librarian that much more prepared to help patrons [...]

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When wikis were first making headlines a while ago, I saw them as the golden promise: the answer to real knowledge transfer among far flung teams that most KM systems just couldn’t touch.  I still think wikis are amazing and offer that elusive collaborative networking possibility that’s missing in other applications.  In my mind, global [...]

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The Annoyed Librarian (aka AL) is a wicked funny blog covering the amazing array of collegiate activities, special emphasis on library inanities. Her recent post, A Librarian’s Anti-2.0 Manifesto, is especially caustic…and entertaining.
Her complaint (rant?) centers around an article in American Librarian, the other AL, entitled Librarian’s 2.0 Manifesto. Can’t link to the [...]

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According to a recent Forrester study, 79% of all companies with a website channel fail to make their page text legible–either because of font size or type, background color, competing graphics or what have you. That failure leads to a significantly higher customer abandon rate.
Another common problem with websites is security. The highest [...]

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There’s an intriguing article in the current issue of Knowledge Management for Development Journal entitled Stealth Transformation: Case Study of the  Introduciton of a Wiki to the UN, by Anna and Mikel Maron.
The UN didn’t want a wiki, but he specific group she was working with did want one.  They just had no idea what [...]

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According to this story in the Financial Times, venture capital is pouring into web 2.0 technologies–more invested in a three month period than any quarter since 2001.  Google’s purchase of YouTube last year has brought a lot of attention to the browser based movement.
The great news is that if this trend continues, we should see [...]

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Recall KMNow’s prediction that the next new thing wll be a mashup for the various KM and CM tools an enterprise might use, a skin over everything so the end user doesn’t really ever feel the “behind-the-curtain” reality of mis-matched channels and applications–magic! It just works.
Over at Really Strategies Blog, there’s a very cogent [...]

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Does the future belong to librarians? Is Library Sciences the new geek magnet? Rohit at Influential Marketing Blog seems to think so. He points to a burgeoning generation of librarians that are blogging, using wikis, and involved in all kinds of social media and don’t find any of it new or threatening…in [...]

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If you’ve not been following Change This, then they’ve got a treat in store for you.   Change This is an irregularly and irreverently published collection of essays from experts and regular people on a variety of topics, lots of them including service and customer experience issues.  It’s been around for several years and has a [...]

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A post by Helen Day over at Intranet Benchmarking is interesting–she recently went to a KM, CM, IM conference in London and was a little bemused that more people attended the KM seminars than the CM.  Her reasons?
I’d come round to thinking that KM was a bit old hat.  I’d thought it was a term [...]

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