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An overview of Larry Sanger’s talk at Outsell’s Go! conference has been around a few months, but I just ran across it on the Digital Universe site in the Blog link.  In this discussion, he cogently identifies what in the biz focused web 2.0 universe goes where…ie, what to do with blogs vs. forums, etc.  [...]

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Ever since Web 2.0 took hold following the dot.com bubble burst, followed by Enterprise 2.0 when it was coined by Harvard prof McAfee, seems like every industry is learning to fold the 2.0 promise into its thinking. While the 2.0 moniker might be tiresome, the trend is good. It means companies and sectors [...]

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Library Journal has an interesting review of social knowledge sharing tools in a recent article entitled 2.0 for Readers. The article focuses on the “RA,” or Reader’s Advisory services which include reader and library staff notes, reviews and overviews of books in the stacks, making the information librarian that much more prepared to help patrons [...]

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Good article by Bill Roberts in CIO two weeks back, and the first line says it all:
New tools can help, but collaboration is still about culture.
Roberts looks at a number of companies that are trying to introduce more collaborative tools such as wikis and blogs, who’s finding the process a success and who’s not and [...]

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Most customers, if they care at all about the product or service they’ve purchased from you, have at least one good idea to share with you about how things could be better.

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It’s said that “employees don’t leave their companies, they leave their boss.” Wayne Hochwarter decided to dig a little deeper and find out if it was true.  He polled 700 employees regarding their direct supervisors and what he found was disturbing:

31%  of respondents reported that their supervisor gave them the “silent treatment” in the past [...]

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Elsua comments on an article from the BBC entitled Facebook “costs businesses dear.” His point is that the people doing the study are looking at the wrong thing–social networking tools–instead of looking at the big waste of time for most knowledge workers: finding useful, relevant information in internal databases.
Here, here!
I would add to this [...]

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When wikis were first making headlines a while ago, I saw them as the golden promise: the answer to real knowledge transfer among far flung teams that most KM systems just couldn’t touch.  I still think wikis are amazing and offer that elusive collaborative networking possibility that’s missing in other applications.  In my mind, global [...]

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The Annoyed Librarian (aka AL) is a wicked funny blog covering the amazing array of collegiate activities, special emphasis on library inanities. Her recent post, A Librarian’s Anti-2.0 Manifesto, is especially caustic…and entertaining.
Her complaint (rant?) centers around an article in American Librarian, the other AL, entitled Librarian’s 2.0 Manifesto. Can’t link to the [...]

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According to a recent Forrester study, 79% of all companies with a website channel fail to make their page text legible–either because of font size or type, background color, competing graphics or what have you. That failure leads to a significantly higher customer abandon rate.
Another common problem with websites is security. The highest [...]

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