If you’ve not been following Change This, then they’ve got a treat in store for you. Change This is an irregularly and irreverently published collection of essays from experts and regular people on a variety of topics, lots of them including service and customer experience issues. It’s been around for several years and has a [...]
Entries Tagged as 'Change This'
Silent Revolution on ChangeThis.com
July 11th, 2007 · No Comments
Tags: Change This · commmunity of practice · community of users · content management · corporate culture change · evolution of knowledge · frontline · frontline knowledge workers · how knowledge evolves · intranet 2.0 · knowledge management · voice of customer · web 2.0
