The CX Blog

On a conceptual level–and far from the fray of implementing such things–it appears the C-level in organizations “get it” when it comes to social networking and the web 2.0 revolution. In fact a full 85% get it–that’s pretty impressive.

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When I first worked at Amazon a long time ago, in the high heady days of the bubble, we were all housed in one building on 1st ave near skid row in Seattle.  It was a great time to be there, even if the neighborhood was a little sketchy.  One of the best aspects of [...]

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I’ve come across two interesting wikis in the last week that compile the number of high profile companies that are using wikis and blog.
The first was started by Ross Mayfield at SocialText and appears to have a launch date of Oct 06, and is still, apparently, being edited/updated.  Find it here.
The other is more specifically [...]

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