knowledgecontact.com

Ever since Web 2.0 took hold following the dot.com bubble burst, followed by Enterprise 2.0 when it was coined by Harvard prof McAfee, seems like every industry is learning to fold the 2.0 promise into its thinking. While the 2.0 moniker might be tiresome, the trend is good. It means companies and sectors [...]

[Read more →]

Elsua comments on an article from the BBC entitled Facebook “costs businesses dear.” His point is that the people doing the study are looking at the wrong thing–social networking tools–instead of looking at the big waste of time for most knowledge workers: finding useful, relevant information in internal databases.
Here, here!
I would add to this [...]

[Read more →]

When I first worked at Amazon a long time ago, in the high heady days of the bubble, we were all housed in one building on 1st ave near skid row in Seattle.  It was a great time to be there, even if the neighborhood was a little sketchy.  One of the best aspects of [...]

[Read more →]

We are dynamic iterative contextual searchers.  No matter how you slice it, that’s what we humans are.  It’s how we shop, it’s how we surf, it’s how most of us organize our lives.
We look for what we think we want, only to find our original ideas about what we want changing as we find more [...]

[Read more →]

Gapingvoid answers questions posed by Shel Israel in his blog. Lots of what he says makes sense but the following popped out at me because it so mirrors my own work with companies who are trying to get their collective head around the issue:
Mid-Management is in the unfortunate situation of wanting to “get it”, [...]

[Read more →]

Yesterday I posted some links on the number of companies that are adopting blogs and wikis into their workspace–it’s an impressive name and number list and the interesting thing is: it’s out of date.  So you know more than a mere 40% of Fortune 500 companies are using web 2.0 technologies.
That said, I came across [...]

[Read more →]

Last year during the process of implementing the first wiki in a large computer manufacturing company in Texas, I held Motorola up as an example of a company that “gets it” regarding the way people are gathering and sharing information now in a post-google world.
IntranetBlog posts a compelling article documenting Motorola’s exponentially growing reliance and [...]

[Read more →]

I read an interesting article on the SMB.com blog today, by Jeff Kelly, regarding the relative cluelessness of IT teams when it comes to Web 2.0 technologies such as wikis, blogs, RSS, tagging, etc.
Not surprisingly, the employees of these same companies are taking it upon themselves to adopt these technologies, often under the radar, because [...]

[Read more →]

Often when I work with clients, I’m amazed at the web 1.0 approach to their intranet–static information handed out from some remote team in headquarters, lacking  input from the users who have the most to say, no tagging, no rss feeds… It makes one yearn for some disaster that would render useless their existing [...]

[Read more →]

Say you had a superstar out in the wilds of your tiny site in Edmonton, Canada. Nobody in the company gives much thought to the tiny office in Edmonton, other than they do okay, no fire alarms, and well, what else is there to think about?
But there’s this one tech support agent out there [...]

[Read more →]