The CX Blog

Wanted to call out a blog I discovered through a comment to yesterday’s post: Leading Virtually.

Take a look–it’s thoughtful, positive, with lots of good ideas and insights.

Here’s a sample:

For those who are interested in virtual team collaboration, the concept of teamwork is crucial. But rarely is “teamwork” actually defined. Just as the adage goes, we know it when we see it, but we may have trouble explicitly saying what makes for good teamwork. This week, Surinder sent me an academic journal article by Martin Hoegl and Hans Georg Gemuenden that has great practical application for defining what good collaboration or teamwork consists of. The authors call their concept “teamwork quality”, and define it in terms of 6 facets. They are:

1. Cohesion
2. Communication
3. Coordination
4. Balance of member contributions
5. Mutual support
6. Effort

Go to the blog itself for more on this and other good articles.