The CX Blog

The ASP report on Ten Best Web Support sites of 2009 is due to ship in August; you can order yours now–HERE. The report will give in depth information on what the judges found that worked, didn’t work, and what the companies might do in the future for even better returns. The 2009 winners are:

OPEN DIVISION

This report will be a powerful collection of good information and real stories of how these companies “did it.” The best thing about this report is it will help you avoid costly mistakes and make use of lessons learned:

Moreover, these sites truly define “best practices” in Web support. They’ve been chosen by a rigorous review process that looks at 25 different performance metrics, including usability, design, knowledgebase implementation, interactive features, use of technology, customer experience, overall strategy, and much more.