ASP Online announced its best of breed awards for Top Ten Web Support sites this past week. The award refers to companies that are doing more of the best–online knowledge management that actually works, easy access to user accounts, reliable order confirmation, stuff like that–as well as new approaches with social communities and media.
Some winners like Novell (I judged several of these but Novell was head and shoulders above not only the other entries, but my own experience of enterprise online support) have an amazingly deep offering of customer blogs, bulletin boards, wikis, all complemented by robust user account tools and info access.
Nice job, Novell! Anybody got other suggestions of companies that are getting it right?
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